Our approach Support routes Support options

Take a first step

Support, at your own pace

A checklist for reaching out

You do not have to prepare everything before contacting a service. Use any prompts that help, skip anything you do not want to answer, and share only what feels comfortable.

Things I may want to say

What has been happening, in my own words
How it has been affecting day-to-day life
What feels most important to talk about
What I hope might happen next

Questions I may want to ask

What happens after I get in touch?
Who may respond, and when?
How will my information be used and kept private?
Are there access, cost or eligibility details I should know?

Things I may have ready

The service name or contact details
A short note or list of questions I want to remember
When I am available and how I prefer to be contacted
Any access needs or adjustments that would help

If you need urgent help now

If someone’s life is at risk, or you do not feel you can keep yourself or someone else safe, call 999 or go to A&E now.

Read NHS urgent mental health guidance (opens in a new tab)

Contact FAQs Printable support checklist Guided reflection